Veterinary Office Assistant

Veterinary Office Assistant

Course Hours: 
180
Price: 
$1,000.00
Course Type: 
Mentor Supported
  • Description
  • Objectives
  • Outline
  • Materials
  • Certification
  • Approvals
  • System Requirements
  • Watch a Demo

Make a difference in the lives of animals and the people who love them while working as a Veterinary Office Assistant in a veterinary hospital, animal shelter, zoo or university. The Veterinary Office Assistant handles daily administrative duties of the veterinary team. This course outlines step-by-step instructions for completing daily tasks such as scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing, managing inventory and using outside diagnostic laboratory services.  

NOTE: This program DOES NOT License, Certify, or Register Veterinary Technicians in any state through the Board of Veterinary Medical Examiners.

Prerequisite(s): None

At the completion of this course you should be able to:

  • List the roles of the veterinary office team
  • Name the elements of the veterinary practice as a business
  • Identify strategies for managing client relations
  • Recall systems for managing client records, inventory and budgets
  • Recognize common veterinary procedures, diseases and treatments

 

Veterinary Office Assistant Module 1
The Veterinary Health Care Team

  • Veterinary Health Care Team Members
  • Kennel Assistants
  • Veterinary Technicians
  • Veterinarians
  • The Receptionist Team
  • Common Forms
  • Client Relations
  • Team Management
  • Delegation
  • Veterinary Ethics and Legal Issues

Veterinary Office Assistant Module 2
The Veterinary Practice as a Business

  • Human Resources
  • Organizational Behavior
  • Employee Development
  • Hiring Process
  • Positive and Negative Stress
  • Coping with Stress and Burnout
  • Practice Design
  • Ergonomics
  • Treatment Area
  • Technology in the Office

Veterinary Office Assistant Module 3
Marketing and Client Management

  • Outside Diagnostic Laboratory Services
  • Packaging and Shipping Specimens
  • Marketing Strategies
  • Branding
  • Email and Letter Etiquette
  • Client Compliance
  • Recall Systems
  • Five Stages of Grief
  • Human and Animal Bond
  • Client Communications

Veterinary Office Assistant Module 4
Appointment, Records and Inventory Management

  • Appointment Management Systems
  • Managing Walk-ins
  • Medical Records Management
  • Legibility of Records
  • Choosing a File System
  • Inventory Management and Controls
  • Manufacturers and Distributors
  • Controlled Substances
  • DEA License
  • Drug Logs

Veterinary Office Assistant Module 5
Accounts Receivable, Insurance and Budgets

  • Controlled Substance and Radiology Log
  • Surgical and Laboratory Log
  • Accounts Receivable
  • Accepting Payments
  • Collection Procedures
  • Pet Health Insurance
  • Premiums, Deductibles and Co-Pays
  • Preparing and Maintaining a Budget
  • Key Performance Indicators
  • Bookkeeping Services and Taxes

Veterinary Office Assistant Module 6
Safety, Security and Clinical Assisting

  • Occupational Hazards and Safety Issues
  • Zoonotic Diseases and Transmission
  • Security Systems and Theft
  • Cameras and Recording Devices
  • Clinical Assisting
  • Common Diseases and Blood Sampling
  • Calculations and Conversions
  • Inventory Turns Per Year
  • Professional Development and Career Planning
  • Self-Assessment

**Outlines are subject to change, as courses and materials are updated.**

Ed4Online is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.

The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!

Upon successful completion of our Veterinary Office Assistant course, students will be prepared for an entry-level position as a Veterinary Office Assistant and will be prepared to sit for the NCCB national certification exam to become a Certified Veterinary Office Assistant (CVOA). NOTE: This program DOES NOT License, Certify, or Register Veterinary Technicians in any state through the Board of Veterinary Medical Examiners.

**Certification exams are not included in the cost of the course.**

 International Association for Continuing Education and Training (IACET)

Ed4Online has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Online has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Online is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit iacet.org.

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

 

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended

While our courses are accessible through multiple mobile learning platforms, some courses may include a CD or DVD with the Textbook, so you may need access to a computer with CD-ROM or DVD Drive.

 

PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2007 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • Kindle Reader App is needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player

 

MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • Kindle Reader App is needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player
  • Courses that include a CD-ROM or DVD may require an external drive and Parallels software to view.
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